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Private Policy

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Last updated: 20 August 2026

Saturn Wellbeing is operated by Bankerrs AB, a company registered in the United Kingdom and Sweden with company number 252556882.

Business address:
Spragatan 11
602 23 Norkoping
Sweden

Phone: +46045697265
Email: info@saturnwellbeing.com

In this Privacy Policy, we refer to Bankerrs AB as “we”, “us” or “our”.

We take the privacy and security of the personal information we hold about you seriously. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, who we may share it with, and the rights available to you.

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

1. Key Definitions

Data Controller

Under applicable data protection law, the Data Controller is the organisation or person responsible for deciding how and why personal information is collected, stored and used.

Data Processor

A Data Processor is an organisation or person that processes personal information on behalf of a Data Controller and in accordance with the Data Controller’s instructions.

Personal Information

Personal information means information relating to an identified or identifiable living individual. It does not include information that has been fully anonymised so that an individual can no longer be identified.

Special Category Information

Certain types of personal information receive additional protection under data protection law. This can include information relating to health, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, sex life, sexual orientation, genetic information and biometric information used for identification.

2. Personal Information We Collect

Depending on how you use our website and services, we may collect and use the following categories of personal information.

Identity Information

Information such as your name, title and other information needed to identify you.

Contact Information

Information such as your email address, delivery address, billing address and telephone number.

Account Information

Information relating to an account you create with us, such as your username and account settings.

Payment Information

Information relating to payments for your orders. Payment information may be processed directly by our payment service providers. We do not necessarily receive or store your full payment card details.

Transaction Information

Information relating to purchases and transactions between you and us, including products ordered, order values, delivery information, returns and refunds.

Survey And Feedback Information

Information that you choose to provide when completing surveys, reviews, questionnaires or providing feedback.

Marketing Information

Information relating to your marketing and communication preferences.

Website, Device And Technical Information

Information about how you use our website and the device you use to access it. This may include your IP address, browser type and version, operating system, device information, time zone, approximate location and information collected through cookies or similar technologies.

The personal information we collect may differ depending on your relationship with us and how you use our website.

3. Special Category Information

We do not intentionally request special category personal information as part of the normal purchase process on our online shop.

If you voluntarily provide sensitive information to us, we will only use it where there is a lawful reason for doing so and where appropriate safeguards are in place.

We do not intentionally collect information relating to criminal convictions or offences as part of the normal operation of our online shop.

4. How And Why We Use Personal Information

We only use personal information where we have a lawful basis to do so.

The main legal bases we may rely on are:

Contract

Where processing is necessary to enter into or perform a contract with you, such as processing and fulfilling your order.

Legitimate Interests

Where processing is necessary for our legitimate business interests or those of a third party, provided those interests do not override your rights and freedoms.

Legal Obligation

Where we need to process personal information to comply with a legal or regulatory obligation.

Consent

Where you have given us consent to use your personal information for a specific purpose.

We may use your personal information for purposes including:

  • creating and managing your customer account;

  • processing, fulfilling and delivering your orders;

  • processing payments, refunds and returns;

  • contacting you about an order or customer service request;

  • maintaining financial, tax and accounting records;

  • preventing fraud and protecting the security of our website and customers;

  • improving our website, products and customer experience;

  • understanding how customers use our website;

  • managing reviews, surveys and customer feedback;

  • sending marketing communications where permitted by law;

  • complying with legal and regulatory requirements; and

  • establishing, exercising or defending legal claims.

If we need personal information in order to fulfil an order or provide a service and you do not provide that information, we may be unable to complete your order or provide the relevant service.

Please keep your personal information up to date. If your details change, you can contact us using the details at the beginning of this Privacy Policy.

Where we rely on consent, you can withdraw your consent at any time by contacting us. Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

5. How We Collect Personal Information

We may collect personal information directly from you when you:

  • place an order;

  • create an account;

  • complete a form;

  • contact us by email, telephone, contact form or in writing;

  • subscribe to marketing communications;

  • leave a review or provide feedback; or

  • complete a survey or questionnaire.

We may also receive personal information from third parties that help us operate our website and provide our services, including:

  • payment processors;

  • website hosting and ecommerce service providers;

  • delivery and fulfilment providers;

  • analytics providers;

  • fraud prevention and security providers; and

  • professional advisers where appropriate.

We may automatically collect website, device and technical information through cookies and similar technologies. Where required, further information will be provided through our cookie notice or cookie settings.

6. Who We Share Personal Information With

We may share personal information where reasonably necessary with organisations that help us operate our business and provide our services.

These may include:

  • website hosting and ecommerce providers;

  • payment processors;

  • delivery, logistics and fulfilment providers;

  • IT and technical support providers;

  • analytics and website performance providers;

  • marketing and communications service providers;

  • accountants, auditors, lawyers and other professional advisers;

  • banks and financial service providers;

  • fraud prevention and security providers;

  • government bodies, regulators, law enforcement authorities or tax authorities where required by law; and

  • a purchaser or prospective purchaser of all or part of our business or assets.

Depending on the circumstances, these organisations may act as Data Processors or independent Data Controllers.

Where an organisation acts as a Data Processor on our behalf, we take appropriate steps to ensure that suitable contractual and security protections are in place.

We do not sell or trade personal information provided to us.

7. International Transfers

Some of the service providers that support our website, payments, analytics, communications, fulfilment or other business operations may process personal information outside the United Kingdom or European Economic Area.

Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable data protection law and that appropriate safeguards are used where required.

These safeguards may include recognised adequacy arrangements, approved contractual clauses or other lawful transfer mechanisms.

8. How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, regulatory, tax, accounting, fraud prevention and reporting requirements.

The appropriate retention period will depend on factors including:

  • the amount, nature and sensitivity of the information;

  • the reason we collected it;

  • whether we can achieve the same purpose by other means;

  • applicable legal and regulatory requirements; and

  • whether the information may be needed to establish, exercise or defend legal claims.

When personal information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

9. Your Rights Under Data Protection Law

Depending on the circumstances and the law that applies to you, you may have the following rights in relation to your personal information.

Right Of Access

You may request a copy of the personal information we hold about you and information about how it is being used.

Right To Correction

You may ask us to correct inaccurate personal information or complete incomplete information.

Right To Erasure

In certain circumstances, you may ask us to delete your personal information.

Right To Restrict Processing

In certain circumstances, you may ask us to restrict how we use your personal information.

Right To Data Portability

Where applicable, you may ask us to provide your personal information in a structured, commonly used and machine-readable format or transfer it to another organisation.

Right To Object

You may object to certain processing, including processing based on legitimate interests and processing for direct marketing.

Right To Withdraw Consent

Where we rely on consent, you may withdraw your consent at any time.

To exercise any of these rights, contact us using the details at the beginning of this Privacy Policy.

We may need to request information from you to confirm your identity before responding to a request.

We do not normally charge a fee for exercising your rights. However, where permitted by law, we may charge a reasonable fee or refuse to act on requests that are manifestly unfounded or excessive.

10. Marketing

You may receive marketing communications from us where you have consented to receive them or where another lawful basis permits us to contact you.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us using the details at the beginning of this Privacy Policy.

If you ask us to stop sending marketing communications, this will not prevent us from sending non-marketing communications that are necessary for your orders, account, customer service enquiries or other transactions with us.

We do not pass your personal information to third parties for their own marketing purposes without an appropriate lawful basis.

11. Complaints

If you are unhappy with the way we have handled or used your personal information, please contact us first using the details at the beginning of this Privacy Policy so that we have an opportunity to investigate and respond.

You may also have the right to complain to the relevant data protection supervisory authority.

For matters falling within the jurisdiction of the United Kingdom, the supervisory authority is the Information Commissioner’s Office.

12. Third Party Websites

Our website may contain links to third party websites.

If you follow a link to a third party website, that website may collect and use personal information about you. We do not control the privacy practices of third party websites.

You should review the privacy policy of any third party website you visit to understand how it collects and uses your personal information.
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